The training program, held at BUMC’s headquarters, was designed to equip employees with advanced skills and knowledge to better serve customers. It covered a wide range of topics including effective communication, problem-solving, and customer engagement techniques. The goal was to ensure that every interaction with customers is positive, professional, and meets the high standards associated with the Toyota and Lexus brands.


Key Highlights of the Training Program:


Customer-Centric Approach: Emphasis on understanding and anticipating customer needs to provide personalized service.
Effective Communication Skills: Training on clear and empathetic communication to enhance customer interactions.
Problem-Solving Techniques: Strategies to address and resolve customer concerns efficiently and effectively.
Brand Representation: Reinforcing the values and quality standards of Toyota and Lexus, ensuring consistent brand experiences.
Feedback Utilization: Methods to gather and utilize customer feedback to continually improve service offerings.
“Providing exceptional customer service is at the core of our business philosophy,” said Mr. Jihad Lakkis, General Service Manager of BUMC. “This training initiative underscores our dedication to not only meeting but exceeding customer expectations. By investing in our frontline staff, we are investing in our customers’ satisfaction and loyalty.”


Participants of the training program expressed enthusiasm and a renewed commitment to delivering superior customer service. The skills and insights gained are expected to have an immediate and positive impact on their daily interactions with customers.


BUMC’s commitment to customer service excellence is further demonstrated by its state-of-the-art service centers, extensive vehicle lineup, and continuous improvement initiatives. The company remains dedicated to providing unparalleled service and fostering long-term relationships with its customers.


For more information about BUMC, its services, and the latest Toyota and Lexus models, please visit www.bumclebanon.com